Director, Brand and Creative Services

Responsibilities

• Develop and own the multiyear brand strategy, positioning, and investment roadmap, using research, performance data, and business priorities to guide decisions
• Establish brand health measurement and translate insights into clear recommendations that strengthen differentiation, relevance, and performance
• Lead the integrated brand and creative services function across brand management, campaigns, digital design, creative production, and high-volume print and email delivery
• Set the creative vision and design direction, positioning the function as a strategic partner across campaigns, digital experiences, products, and customer journeys
• Define the operating model, governance, standards, and shared processes that align brand, creative services, user experience, product design, and marketing teams
• Build and lead a high-performing organization through talent development, workforce planning, hiring, budget management, and effective use of internal and external partners

Requirements

• 10+ years' experience in brand strategy, marketing, creative services, or design, including leading a creative or design team and setting multiyear brand or marketing strategy
• Experience establishing creative processes, governance, or operating structures where little formal process existed.
• Experience building or maintaining brand guidelines or a design system on a centralized platform.
• Experience managing creative budgets and external agencies, freelancers, or production partners.
• Experience presenting strategic recommendations to and influencing senior leaders

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views