Responsibilities

• Communicate with sales teams on orders as needed for fulfillment
• Streamline internal communication across US and offshore digital media teams
• Responsible for accurately handling and solving customer inquiries
• Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors
• Resolve issues by taking the appropriate action and knowing when to escalate issues to a management level
• Must be able to speak confidently and comfortably in a room and remotely with internal and external stakeholders.
• Traffic and maintain new campaign orders and modification orders for digital media channels
• Audit, traffic and assign orders and performance questions to the appropriate digital media team members
• Provide clear direction for order fulfillment, including identifying issues and required assets
• Coordinate with internal teams to meet SLA benchmarks and ensure deadlines are met

Requirements

• 2+ years in a digital coordinator or similar role
• Strong organizational and project management skills, with attention to detail and a sense of urgency
• Ability to work independently and as part of a team in a fast-paced, hybrid environment, as well as adapt to an increased workload when others are out-of-office.
• Proactive, solutions-oriented, and coachable professional with excellent written and verbal communication skills
• Strong listening skills, empathy, and the ability to relate to clients effectively
• Proficient in problem-solving, maintaining composure in stressful situations, and diffusing customer service issues
• Strong working knowledge of MS Office Suite (Outlook, Word, Excel) required
• Experience with platforms like Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, JIRA, etc. is a plus

Preferred

• Experience with platforms like Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, JIRA, etc. is a plus

Benefits

• Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.