Digital Marketing Coordinator

Responsibilities

• Coordinate end-to-end logistics for live and simu-live webinars using Zoom Webinars and Zuddl
• Manage webinar setup, configuration, branding, registration pages, polls, Q&A, chat, and recordings
• Schedule and conduct rehearsals and technical checks; coordinate with speakers, presenters, and internal stakeholders
• Act as host and moderator during live sessions, monitoring audio, video, slides, and troubleshooting technical issues in real time
• Build, test, and deploy webinar invitations, registration confirmations, reminders, and follow-up emails via marketing automation tools like Marketo
• Collaborate with marketing managers to align messaging, creative assets, and audience segmentation
• Ensure accurate data flow of registration and attendance into Marketo and Salesforce; support lead handoff to Sales
• Partner cross-functionally with Sales, Product Marketing, Customer Marketing, and Creative teams to deliver assets on time and maintain promotion schedules
• Maintain webinar calendar, checklists, templates, and process documentation
• Publish recordings and post-event assets promptly to Five9 channels

Requirements

• Experience coordinating, producing, or supporting webinars or virtual events
• Working knowledge of Zoom Webinars, including setup, hosting, polls, Q&A, reporting, and recordings
• Familiarity with Zuddl or similar virtual event platforms such as ON24, Goldcast, BigMarker, or Webex
• Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent experience
• Excellent organizational skills with the ability to manage multiple events and tasks simultaneously
• Strong written and verbal communication skills; comfortable working with presenters and executives
• Ability to remain calm and resourceful while troubleshooting live technical issues
• Tech-savvy with eagerness to learn new platforms and tools
• Ability to thrive in a fast-paced, collaborative, and remote-friendly work environment

Preferred

• Experience with Salesforce campaigns, campaign members, and lead/contact records
• Experience with Marketo programs, smart campaigns, forms, and landing pages
• Email marketing experience including building, testing, sending, and analyzing performance reports
• Exposure to B2B marketing, digital advertising, or SaaS environments
• Basic graphic design, audio, or video editing skills using Adobe Creative Suite, Canva, or similar tools

Benefits

• Health, dental, and vision coverage starting on the first day of employment, with Five9 covering 100% of the employee portion and a significant portion of dependent costs
• Short and Long-Term Disability insurance and Basic Life Insurance
• 401(k) savings plan with employer matching
• Access to an innovative mental health support platform offering therapy, coaching, and mindfulness resources for employees and their dependents
• Generous employee stock purchase plan
• Paid time off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave
• Competitive base salary range from $43,500 to $108,100 USD, with potential for annual performance bonuses, stock options, and other incentive compensation plans