Responsibilities

• Assist with the daily upkeep of the mobile app, website, loyalty platform, and third-party delivery channels.
• Help set up and test promotional campaigns, loyalty offers, push notifications, and promo codes, with review by the Digital Program Manager prior to launch.
• Perform quality assurance (QA) testing across digital platforms using provided test checklists, and document what you find.
• Update and maintain digital content — menus, pricing, product descriptions, images, and store information.
• Assist with routine audits to confirm content and pricing match across App, Web, Loyalty, and Third-Party Delivery.
• Support new store onboarding by completing platform setup steps and launch-readiness checks.
• Identify, document, and escalate customer-facing digital issues to the appropriate team member.
• Compile data and build recurring reports on app usage, loyalty engagement, and campaign performance.
• Help keep local business listings and website location information accurate, and assist with SEO-related updates requested by the team or agency partners.
• 1. App Customer Experience Support – Support internal teams, franchise locations, and external customer service by investigating app-related issues, coordinating resolutions, communicating updates, and helping ensure a seamless customer experience.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, Information Systems, or a related field — or equivalent practical experience.
• Zero to two years of professional experience.
• Internships, co-ops, campus work, freelance projects, and relevant coursework count toward this requirement.
• We do not expect candidates to have held a full-time role in digital marketing before — but strong and relevant internship and/or work experience is mandatory for this position.
• Strong attention to detail and organizational habits and comfortable juggling several small tasks and deadlines at once.
• Clear written and verbal communication.
• Backend experience with third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub a plus; backend experience managing POS systems a plus.
• Web design experience with HTML and CSS is a huge plus, along with an understanding of digital marketing fundamentals.
• Comfortable working with data and spreadsheets with exposure to Data Science Formulas (V-Lookup, Pivot Tables).
• Previous experience with Microsoft Office, particularly Excel and PowerPoint.

Preferred

• An internship or coursework in digital marketing, CRM, web, or advertising — agency internships are a plus.
• Exposure to restaurant, QSR, retail, or eCommerce environments, including part-time or hourly roles — restaurant management and POS backend experience a huge plus.
• Familiarity with any content management, loyalty, email, or campaign platform.