Responsibilities

• Serve as the primary point of contact for a defined book of assigned clients across SEO, Google Ads, and digital marketing services
• Lead client calls with confidence, providing clear context on campaign performance, strategy rationale, and next steps without defaulting to "I'll find out and get back to you"
• Review campaign performance proactively and surface problems before clients do
• Hold SEO strategists and Google Ads managers accountable to client deliverables and flag delivery gaps through proper internal channels
• Manage client onboarding during the first 30 to 60 days, setting expectations clearly and building trust early
• Maintain accurate task statuses and client communication logs in Asana within 24 hours
• Identify upsell and upgrade opportunities where additional services genuinely serve the client's growth
• Relay website, design, and content feedback between clients and internal teams

Requirements

• 3 or more years of account management experience at a digital marketing agency
• Working knowledge of SEO fundamentals and Google Ads is sufficient to hold a substantive conversation with a client about what is working and why
• Strong communicator who gives clients direct answers and owns the conversation rather than deflecting
• Comfortable managing multiple clients and priorities simultaneously without losing the details
• Proficient in Asana and Slack or equivalent project management and communication tools
• Professional, approachable, and able to represent MDR's standards without supervision
• Able to work independently in a fully remote environment

Benefits

• QSEHRA health benefits included
• Flexible schedule with availability during regular business hours for client calls
• Full week between Christmas and New Year’s paid
• PTO: 12 days in year one, 15 Days after year two
• Most bank holidays off