Digital Listing Specialist

Responsibilities

• Efficiently and accurately complete verification for OPTIMA™ customers on tier 1 search engines with the primary focus on Google. This could include but not limited to Apple Business Connect, Bing, Yelp, etc.
• Provide a high-class onboarding experience for all new OPTIMA™ customers to ensure the verification process is completed in less than 90 days
• Achieve the monthly minimum goal of 95% or higher completion percentage within a 90-day period from when service begins
• Maintain positive communicate with OPTIMA™ customers during the verification process, which will involve initiating and responding to calls and emails quickly and accurately
• Proactively update OPTIMA™ customers on the status of their verification process
• Execute communication (via phone, online chat, or email) with listing vendors, as appropriate, for verification purposes
• Utilization of all AMP systems to achieve the standard benchmarks and high quality, accurate listings verification for all OPTIMA™ customers
• Execute the creation of Cases through internal systems to raise customer concerns to the appropriate teams for quick resolution
• Assist in a backup capacity for team members to assist with various search engine verifications
• Maintain detailed logs of all activity and provide monthly summaries to management

Requirements

• Strong ability to work independently while keeping your manager informed
• Highly organized with excellent follow-up capabilities
• Computer skills required; Microsoft Office Suite preferred
• Ability to keep yourself and your work area organized and neat
• Ability to multi-task, perform under tight deadlines, and produce accurate listing verification in an ever-changing environment
• Educational & Experience Requirements: College degree preferred, but not required
• Bilingual is a plus, but not required

Preferred

• Bilingual is a plus, but not required
• College degree preferred, but not required

Benefits

• Paid Holidays
• Paid Time Off (PTO) & Paid Volunteer Time Off
• Health Insurance (BCBS IL)
• Dental Insurance (BCBS IL)
• Vision Insurance (BCBS IL)
• 401(k) (Fidelity)
• After successful onboarding, opportunity for hybrid work arrangement