Responsibilities

• Lead Word on Fire’s monthly direct mail campaigns to enhance the program, revenue, and ROI in support of the mission.
• Develop direct mail budgets, campaign materials, and themes including extensive copywriting for segmented campaigns and related collateral.
• Work with Engineering and third-party partners to ensure data imports/exports, manage mailing list segmentation, analyze returns, and prepare reports.
• Collaborate with Design, Publishing, Distribution, and other departments to acquire campaign collateral on tight deadlines.
• Create and edit website content for fundraising campaign pages via WordPress.
• Build, write, and edit segmented direct mail follow-up email messages using ActiveCampaign.
• Coordinate with third-party partners to meet production and delivery deadlines and process direct mail returns.
• Participate in strategic stewardship to personally call donors who meet criteria.
• Field donor questions via HelpScout and phone and update donor information in CRM promptly.
• Assist in donor identification, cultivation, solicitation, and management, plus other fundraising initiatives as needed.

Requirements

• Bachelor’s Degree in communications, marketing, journalism, or related field or equivalent experience.
• 5 years experience in marketing, fundraising, or direct mail campaign management.
• 3 years experience writing effective fundraising solicitation material.
• Experience with Raiser’s Edge, Salesforce, or other donor database software.
• Excellent written and verbal communication skills.
• Strong ability to analyze large data sets via Tableau and Excel.
• Strong interpersonal skills and willingness to talk on the phone.
• Strong project management skills with the ability to juggle multiple projects.

Preferred

• Experience working in non-profit fundraising and knowledge of fundraising and direct mail best practices.
• Experience with WordPress or other CMS; familiarity with Google Drive and Monday.com.
• Comprehensive donor engagement experience across channels and a track record of meeting deadlines.

Benefits

• Work-from-home Wednesdays and up to 20 additional work-from-home days per year.
• 100% Word on Fire-paid life, short-term, and long-term disability insurance.
• Medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnity coverage.
• Retirement plan with a 3% target employer contribution.
• Generous paid time off and holidays; paid parental leave at 100% base salary.
• Access to Word on Fire content and resources.