Responsibilities

• Track open follow-up items until ownership is confirmed for the Customer Service Specialist workflow at GG Media Inc.; combine Service Documentation, Customer Service, and Follow-Up so record completeness stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations.
• Escalate complex cases with enough context for the next owner for the Customer Service Specialist workflow at GG Media Inc.; combine Service Standards, Customer Experience, and Customer Support so decision traceability stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations.
• Handle assigned customer requests through approved service channels for the Customer Service Specialist workflow at GG Media Inc.; combine Issue Resolution, Follow-Up, and Relationship Management so handoff quality stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations.
• Review account or case history before responding for the Customer Service Specialist workflow at GG Media Inc.; combine Multichannel Support, Customer Support, and Customer Communication so exception tracking stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations.
• Resolve routine issues and document the outcome clearly for the Customer Service Specialist workflow at GG Media Inc.; combine Call Handling, Relationship Management, and Client Communication so source accuracy stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations.