Customer Service Rep - Social Media Marketing Specialist
Depew, NY (Hybrid)
$18/hr – $20/hrEntry LevelFull time
Posted 1 day ago
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Job Summary
Own the customer contact flow and online presence, managing inquiries, scheduling, and engagement across channels while supporting service delivery.
- Handle calls, texts, and website inquiries and schedule appointments
- Maintain active, welcoming social media presence
- Support day-to-day customer service and workflow
Job Description
Responsibilities
- Answer incoming phone calls, SMS messages, and website inquiries from customers seeking assistance, then schedule appointments and ensure requests are handled efficiently.
- Throughout the day, you'll also keep our social media channels active and engaging, creating a welcoming online presence that reflects the professionalism and values of Emerald HeatingCooling.
Requirements
- Valid driver's license
- Experience managing social media accounts for a business
- Strong Customer service skills
- ServiceTitan experience is a plus!
Benefits
- 401(k) plan
- Medical
- Dental
- Paid vacation
- Performance spiffs
Marketing Team
Marketing Roles Posted (Last 30 Days)
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