Emerald Heating and Cooling

Customer Service Rep - Social Media Marketing Specialist

Depew, NY (Hybrid)

$18/hr – $20/hrEntry LevelFull time

Posted 6 weeks ago

Job Summary

Own the customer contact flow and online presence, managing inquiries, scheduling, and engagement across channels while supporting service delivery.

  • Handle calls, texts, and website inquiries and schedule appointments
  • Maintain active, welcoming social media presence
  • Support day-to-day customer service and workflow

Job Description

Responsibilities

  • Answer incoming phone calls, SMS messages, and website inquiries from customers seeking assistance, then schedule appointments and ensure requests are handled efficiently.
  • Throughout the day, you'll also keep our social media channels active and engaging, creating a welcoming online presence that reflects the professionalism and values of Emerald HeatingCooling.

Requirements

  • Valid driver's license
  • Experience managing social media accounts for a business
  • Strong Customer service skills
  • ServiceTitan experience is a plus!

Benefits

  • 401(k) plan
  • Medical
  • Dental
  • Paid vacation
  • Performance spiffs

Salaries

Posted range

$18/hr – $20/hr

Taken straight from the job posting.

See all Emerald Heating and Cooling salaries

Marketing Team

Marketing Roles Posted (Last 30 Days)
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Customer Service Rep - Social Media Marketing Specialist

Emerald Heating and Cooling · Depew, NY · Hybrid