Customer Service and Marketing Specialist at ComForCare Home Care (Raleigh, NC) | Colorado Springs, CO | $18/hr – $23/hr

Customer Service and Marketing Specialist

Colorado Springs, CO (On-site)

$18/hr – $23/hrMid LevelFull time

Posted 2 months ago

Job Summary

Own a blended demand-to-sales call engine that pulls in prospects, converts them to booked jobs, and ensures post-call satisfaction to fuel repeat business, with dual marketing and phone-facing customer interactions.

Marketing: drive inbound calls and initial engagement across channels, then optimize campaigns for call volume.
Sales: convert callers to scheduled jobs, manage the scheduling flow, and nurture ongoing bookings.
Customer success: secure satisfaction after scheduling and build repeat business through follow-up and feedback loops.

Job Description

Responsibilities

Get people to call the office (Marketing).
Get them to schedule jobs (Sales).
Get many of them to schedule jobs (Sales).
Get those customers that scheduled jobs to be happy they scheduled jobs (Sales).
Get those customers to do it again (Marketing).
And again (Marketing).
Enjoy doing it all, and do it well.

Requirements

Sales
Tech-savviness
Marketing
This position is a DUAL ROLE. It requires the ability to market well and the ability to interact with customers effectively over the phone.
Both aspects of that dual role require someone who can handle multiple screens, many open tabs on a browser, multiple open tasks

Benefits

401(k) matching
Paid time off
Training & development

ComForCare Home Care (Raleigh, NC)

ComForCare is a premier provider of in-home care with locations in the U.S. and Canada. We help seniors live independently in their own home.We serve in any setting you call home, whether it is a private home, independent or assisted living community or skilled care facility.Our services include Alzheimer’s disease and dementia care, personal care, respite care for families, transition of care after a hospital or rehabilitation stay, chronic condition management, transportation, medication reminders, light housekeeping & laundry, shopping and errands, safety supervision, companionship and much more. Our services are available 24 hours a day, 365 days a year from compassionate caregivers who are experienced, trained, bonded and insured. The ComForCare mission is to improve the quality of life and level of independence for every client and family receiving our services.

Founded in 2005

Raleigh, North Carolina, USA

17 employees

www.comforcare.com/north-carolina/north-wake-county