The ideal candidate is a people-oriented has great communication skills (both written & oral) and a problem solver. Also a fast learner with excellent information retention, problem-solving skills, and the ability to collaborate with team members to determine the best solutions for customers.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Company store order fulfillment
• Coordinate Shipping & Tracking
• Manage special projects as needed
• Product research and support as needed
• CRM lead support for contact management system

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Must be engaging, personable and passionate about providing excellent customer service.
• Strong problem-solving skills and the ability to think quickly to resolve customers inquiries
• Strong organization skills and attention to detail.
• Ability to work collaboratively and multi-task.