Customer Service at Platinum Coastal Group | Durham, NC | $22/hr – $26/hr

Customer Service

Durham, NC (On-site)

$22/hr – $26/hrEntry LevelFull time

Posted 5 months ago

Job Summary

Provide frontline customer support and product guidance as a Customer Service Representative with a focus on accurate communication and teamwork.

Own customer interactions, resolve issues, and document updates.
Must-have: strong written and verbal communication skills.
Standout: ability to collaborate in a team and participate in ongoing training.

Job Description

Responsibilities

Welcome customers in person and provide knowledgeable support regarding products and services.
Offer clear and accurate information about pricing, features, and company offerings.
Handle customer inquiries and resolve issues efficiently and courteously.
Maintain a professional and positive approach during all interactions.
Record customer conversations, updates, and resolutions accurately in company systems.
Conduct follow-ups when necessary to confirm complete issue resolution.
Refer more complex matters to the appropriate department as needed.
Assist customers with purchases, modifications, returns, or cancellations.
Gather and communicate customer feedback to leadership.
Attend training sessions to stay informed about products, services, and policies.

Platinum Coastal Group

At Platinum Coastal Group, we believe that investing in your advertising is just as important as investing in yourself. Our experienced team is here to help you identify the best strategy for your business, be it online or offline. We are committed to helping you reach your goals and build a long-term relationship with you.From creative campaigns to engaging content, our team works to ensure that you get the most out of your advertising dollars. We want to help you succeed and reach your goals, so contact us today to get started

2 employees

www.platinumcoastalgroup.com