Responsibilities

• Own the voice of the customer. Build the system that captures and synthesizes what customers say across interviews, reviews, win/loss, and support themes, so every team works from one source of truth
• Run the customer story engine. Case studies, video, quotes, event speaking opportunities, and proof points on a real production calendar, not scrambled together
• Design campaigns with customers at the center: lifecycle programs, events, awards, whatever gets our customers talking about their own work
• Own advocacy and references end-to-end, so Sales never needs to go hunting for a reference
• Partner on product launches, bringing customer proof into the narrative early and turning design partners into launch-day evidence
• Extend into partner and creator marketing, co-marketing with partners and building relationships with the voices our audience already trusts
• Report on the program clearly. Pipeline influenced, and the key metrics that ladder up to it: stories in active use, references sourced, advocacy participation, and beyond

Requirements

• 4-7 years in customer marketing, product marketing, or both, at a high-growth company; demonstrated ability to build programs from scratch is key.
• Creative storytelling chops and innate campaign thinking. You can turn a 45-minute customer conversation into myriad creative assets, and a distribution plan that actually delivers.
• Program-building chops. You run customer marketing with trackers, calendars, and follow-through, and you know who said yes to what and whether legal cleared it.
• A knack for getting customers to say yes. You can ask a VP of Support for an hour of their time and their comms team's approval, and come back with both. You hold your own in a room with senior CX leaders at global enterprises.
• Demonstrated ability to build workflows (not just chats) with AI. You use AI daily to synthesize research, create content, and build systems. You know how to edit and ship content that no one would know you used AI to create.
• Real curiosity about our customers. Why they bought, why they stayed, and what would make them tell someone else.
• You do well without a playbook. Priorities shift, launches move, and you keep the program running, always finding a better way to get things done.

Benefits

• Generous medical, dental, and vision benefits
• Flexible time off
• Monthly credits for professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches every day (M–F) and fully stocked NY office
• 401(k) plan enrollment