Responsibilities

• Customer programs: Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives.
• Customer content creation: Alongside PMM, produce high-quality customer stories, case studies, testimonials, and milestone announcements that highlight Obsidian’s value proposition.
• Collaborate cross-functionally: with CS, Sales, Product Marketing, and Leadership to identify strong customer stories and expand our use cases.
• Advocacy & references: Build and maintain a roster of customer champions who can support reference calls, speak at events/webinars, provide quotes, and participate in co-marketing.
• Insights & reporting: Track engagement and measure the impact of customer marketing initiatives on retention, advocacy, and pipeline influence.

Requirements

• 5-7 years of experience in customer marketing, product marketing, or customer success
• Good understanding of the cyber security space specifically SaaS and AI security is a plus
• Exceptional storytelling, interviewing, and content development skills with a strong understanding of how to effectively engage on LinkedIn
• Strong relationship builder with the ability to work closely with customers and internal stakeholders
• Highly organized and able to manage multiple projects simultaneously
• Passionate about amplifying customer impact and building programs from the ground up

Benefits

• Our US based employees enjoy: - Competitive compensation with equity and 401k - Comprehensive healthcare with dental and vision coverage - Flexible paid time off and paid holiday time off - 12 weeks of new parent or family leave - Personal and professional development resources For more details on our US benefits, or for information on our international benefits, please see here .