Responsibilities

• Support the execution and logistics of customer marketing programs across advocacy, communications, and community initiatives, keeping projects on track, on time, and on budget.
• Own end-to-end coordination of customer webinars: platform setup, speaker logistics, run-of-show, dry runs, attendee communications, and post-event follow-up.
• Maintain database hygiene across customer marketing platforms, ensuring contact records, advocate profiles, reference statuses, and program activity are accurate and up to date.
• Support reporting and analytics for customer marketing programs, pulling data, building dashboards, and delivering regular updates on program performance and pipeline influence to the team.
• Manage content routing and approvals workflows, ensuring case studies, testimonials, and customer-facing materials move efficiently through review cycles and reach the finish line.
• Provide operational support across the advocacy and community program portfolio, coordinating logistics for advisory board meetings, speaker programs, VIP events, Momentum activations, and customer hub activities.
• Serve as a key point of coordination between Customer Marketing and cross-functional partners including Customer Success, Sales, Events, and Marketing Operations.
• Identify process gaps and proactively suggest improvements that make the team more efficient, consistent, and scalable.