Responsibilities

• Build, test, and publish member-exclusive campaigns and rewards, from brief through to live
• Execute the loyalty activation plan, managing workstreams, timelines, and delivery across quick wins and structured workstreams
• Operate the deals and promotions engine to configure, test, and deploy member offers and tier-based rewards
• Use programme data and member feedback to spot what’s working, flag what isn’t, and propose fixes
• Come with ideas, not just tasks. We want someone who thinks about why members behave the way they do and brings that thinking to the programme.
• Own the day-to-day of the referral programme: performance tracking, issue flagging, supplier liaison, and optimisation testing
• Uncover optimizations & testing opportunities to reach monthly goals
• Contribute to monthly planning for future initiatives and the programme roadmap
• Handle monthly referral reporting across different regions
• Build strong working relationships with CRM, Creative, Digital Product, and Data