Customer Growth Strategy Manager | Financial Services

Responsibilities

• Partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.
• Translate business objectives into actionable roadmaps, operating models, and transformation plans.
• Identify and prioritize growth opportunities based on customer needs, market trends, business performance, and competitive insights.
• Build business cases and value realization plans that help clients make informed investment decisions.
• Support the design and delivery of transformation initiatives that drive revenue growth, customer engagement, operational improvement, and market expansion.
• Lead customer research and insight generation to uncover unmet needs, behaviors, and opportunities for growth.
• Apply human-centered design principles to develop new products, services, experiences, and business models.
• Evaluate opportunities using desirability, viability, and feasibility frameworks to identify the most valuable and practical solutions.
• Facilitate workshops and collaborative working sessions with clients and internal teams to align on priorities and strategic direction.
• Evaluate end-to-end customer journeys to identify experience gaps and opportunities for improvement.

Requirements

• Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
• Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency.
• Experience leading workstreams and managing teams in client-facing environments.
• Bachelor's degree or equivalent professional experience

Preferred

• Experience in banking, payments, wealth management, insurance, or capital markets.
• Strong strategic thinking and structured problem-solving skills.
• Experience developing growth, customer experience, product, or business transformation strategies.
• Ability to build business cases, financial models, and value realization plans.
• Experience conducting customer research and applying human-centered design methodologies.
• Experience facilitating workshops and collaborating with cross-functional teams.
• Experience evaluating and improving customer journeys and experiences.
• Experience using AI tools or AI-enabled approaches within strategy, innovation, or transformation engagements.
• Strong executive communication, storytelling, and presentation skills.
• Ability to build trusted relationships with clients and stakeholders.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture