Customer Growth Coordinator

Responsibilities

• The Customer Growth Coordinator is responsible for identifying and driving growth opportunities across Cary's existing customer base, online customers, house accounts, and dormant accounts.
• The role partners closely with Sales, Marketing, Ecommerce, Customer Service, and leadership to uncover opportunities that increase customer value, improve engagement, and generate additional revenue.
• This position is ideal for someone who enjoys connecting data, customer insights, marketing initiatives, ecommerce activity, and sales strategies to help customers discover more of Cary's products and services.
• - Review customer, ecommerce, and sales reports to identify growth opportunities.
• - Analyze customers purchasing one product category but not others and identify cross-sell opportunities.
• - Identify online customers with strong growth potential who are not actively managed by a salesperson.
• - Meet with Sales Managers, Territory Representatives, Marketing, and Ecommerce teams to discuss growth opportunities and priorities.
• - Build and track customer win-back and retention campaigns.
• - Identify dormant customers that may be worth re-engaging.
• - Use CRM, reporting tools, customer data, and AI solutions to uncover trends and opportunities.

Requirements

• Recent college graduate or early-career professional
• Degree in Business, Information Systems, Marketing, Communications, Analytics, Economics, Finance, Ecommerce, or a related field
• Curious and eager to learn
• Strong analytical and problem-solving abilities
• Strong written and verbal communication skills
• Organized and detail-oriented
• Comfortable working with data and technology
• Strong Excel and Microsoft Office skills
• Positive attitude and growth mindset
• Interest in AI, ecommerce, marketing, customer experience, and business growth