Customer Growth Associate

Responsibilities

• Lead on providing opportunity analysis & commercial benefits across our array of initiatives.
• Critical in supporting the value of our key promotions & CRM efforts.
• Assist in reporting and analyzing past performance to support in developing new strategies for promotions across all customer value segments
• Contribute to improving the quality and efficiency of internal Growth Operations processes and tooling to delivery promotions at scale and improve ways of working for team members
• Collaborate closely with key partners in Marketing, Commercial, Product, Customer Service, and Poker Operations to plan and deliver promotional campaigns and long-term improvements
• Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business

Requirements

• 2+ years of experience working in a commercial or marketing environment
• Strong numerical skills - whether it's analyzing data, quickly spotting trends or whipping up a few pivot tables in excel
• A quick learner with strong communication and exceptional organizational skills
• A great colleague and teammate - someone who is willing to roll up their sleeves to complete a task
• Creative thinker and problem solver: short, medium, and long term
• Experience monitoring and tracking KPIs
• Process oriented with focus on proactive planning & scheduling
• Experience using Excel, SQL, and CRM platforms is a plus
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus

Preferred

• Experience using Excel, SQL, and CRM platforms is a plus
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus

Benefits

• We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards . *Benefits differ across location, role, and level.
• FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”.