Customer Growth & Activation Specialist

Responsibilities

• Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences
• Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up
• Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders
• Engage existing customers to re-engage low-activity accounts and introduce features they aren't using
• Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule
• Educate customers on Nexpart's core features by phone, video and email
• Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps
• Deliver against activity, activation and engagement targets
• Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product
• Represent WHI at a handful of trade shows and industry events each year

Requirements

• 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role
• Comfort making a high volume of outbound calls and emails, and handling objections
• Strong ability to learn technical concepts and communicate them clearly to customers
• Organized and detail-oriented, with disciplined CRM habits; Salesforce experience preferred
• Experience with automotive parts, repair shops, dealerships, or B2B software preferred
• BS/BA degree or equivalent experience
• Comfort in handling uncertainty
• Highly collaborative – be fun, and easy to work with!

Benefits

• In addition to a competitive salary/commission structure, benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Benefits include maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead, because we know feeling financially secure during your working years and through retirement is important.