Customer Experience Marketing Manager

Responsibilities

• Architect the Global CX Narrative: Define and lead the end-to-end CX positioning strategy, establishing an authentic storytelling framework that translates complex customer capabilities and operational milestones into high-impact marketing and sales collateral.
• Fuel Go-to-Market Alignment: Partner with Marketing, Sales, and Product teams to embed CX proof points, customer lifecycle insights, and executive messaging into tier-one global campaigns, launches, and customer-facing presentations.
• Champion Customer Advocacy: Partner directly with global enterprise customers to capture compelling case studies, testimonials, and reference stories that validate business outcomes and strengthen customer retention.
• Establish Measurable Impact: Define and track quantitative benchmarks and performance indicators for CX marketing programs to demonstrate clear contribution to brand sentiment, pipeline acceleration, and customer advocacy.

Requirements

• Experience: 10 years of B2B marketing and positioning experience in complex enterprise or technology environments.
• Strategic B2B & Product Marketing Expertise: Proven expertise in product marketing, customer marketing, or enterprise CX within complex enterprise technology environments, with a strong background developing differentiated positioning and executive-ready communications.
• Cross-Functional Leadership & Influence: Demonstrated ability to drive strategic initiatives, align cross-functional leaders, and shape narrative priorities across diverse teams without direct authority.
• Customer-Centric Storytelling: Exceptional ability to translate operational metrics, customer feedback, and technical milestones into inspiring, human-centered stories that resonate with executive and technical audiences globally.

Benefits

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.