Customer Experience Marketing Coordinator

Georgetown, TX (On-site)

Salary Not AvailableMid Level1+ years expFull time

Posted 2 months ago

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Job Summary

Own the moment-driven experience for new-home buyers by orchestrating milestone photography and storytelling, coordinating with construction, sales, and marketing to celebrate families from signing through completion.

  • Celebrate milestones: stage groundbreaking photos, foundation moments, and final home photography that capture the customer journey.
  • Cross-functional coordination: align with construction, sales, and marketing to plan and share customer experiences across portals and social content.
  • Field-driven storytelling: drive in-field family moments and generate social-ready content for celebration campaigns.

Job Description

Responsibilities

  • Engage with families throughout the building process both in the office and out in the field.
  • From signing their agreement to creating a groundbreaking celebration to final closing, you’ll create special moments for our families and take photos and videos along the way.
  • Talk with our construction and sales teams about the status of customer homes.
  • Check in with home buyers to see how their experience is going and schedule your next meeting.
  • Stage groundbreaking, foundation writing, or other milestone photos with a family on their home site.
  • Take final photography of a new home.
  • Update customer portals with the newest photos.
  • Brainstorm with the marketing team around new ideas to celebrate our customers and share their experiences.

Requirements

  • 1-2 years of experience in a marketing, customer service, or portrait photography role
  • Recent college graduate
  • Must be a great communicator and creative thinker able to come up with new ideas for celebration and social media content
  • Will need to be a team player who is organized and able to manage your schedule for maximum productivity
  • Will enjoy frequently driving to homesites throughout rural Texas

Preferred

  • Loves capturing moments through taking photos

Benefits

  • comprehensive benefits package including company vehicle, medical/dental/vision insurance coverage, HSA accounts, 401(k), paid holidays/time off, and much more!
Tilson Homes logo

Tilson Homes

Tilson Homes is a family-owned home builder. For over 90 years, families throughout Texas have trusted us to create dream homes on their own land.

Founded in 1932
Houston, Texas, USA
196 employees (23 in marketing)

Traffic Signals

Monthly Visitors
17.5K
Monthly Google Ads Budget
$25.8K
Traffic Source Mix
Search
57.1%
Direct
36%
Referral
3.6%
Social
0.9%
Paid
2.2%

Headcount Trend

Current headcount: ~196

Marketing Team

Marketing Team Size
3 (2% of company)