Customer Care Representative I Marketing at TTEC | Dearborn, MI

TTEC

Customer Care Representative I Marketing

Dearborn, MI (Hybrid)

Salary Not AvailableEntry Level2+ years expFull time

Posted 7 weeks ago

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Job Summary

Own frontline dealer support with a multi-channel contact flow, owning resolution quality and continuous process improvements while staying aligned to program requirements and cross-training across related inquiry types.

Handle dealer inquiries via phone and email with accuracy and timely responses.
Document dealer contacts and identify improvements to processes and best practices.
Collaborate across Marketing, VOPC, and TRAC inquiries through cross-training and system navigation to ensure consistent support.

Job Description

Responsibilities

This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
Ability to maneuver through various systems to provide the dealer with prompt, courteous and accurate information.
Accurately respond to dealer inquiries.
Document dealer contacts.
Analyze information and set up research when needed.
Provide on-line support for applications.
Utilize available resources to respond to internal and external dealer inquiries.
Help identify process improvements and best practices for the team.
Identify and report all concerns regarding the programs to appropriate SBA, Team Leader, or Manager.

Requirements

Associate degree or 2+ years of college preferred.
High School Diploma required.
1-3 years of Customer Service
Ability to troubleshoot and analyze problems.
Ability to multi-task.
Proficient e-mail experience.
PC Navigation.
Reliability.
Strong customer handling skills.
Strong oral and written communications skills.

Benefits

Pay rate of $16.00 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

TTEC

3.4 Glassdoor

We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.

Founded in 1984

Austin, Texas, USA

41K employees

www.ttec.com

59% recommend to a friend

67% CEO approval