Responsibilities

• The CRM Segmentation Analyst will play a crucial part in supporting our marketing campaigns by building and delivering accurate audience files across multiple channels, including direct mail, email, social media, mobile app, and SMS, using the Simon CDP platform.
• The CRM Segmentation Analyst will also create reports that guide operational, strategic, and business initiatives while conducting QA testing of segments, flows, and output files to ensure accuracy and performance.
• Attention to detail and a commitment to data security are critical, as you will be responsible for ensuring all campaign files are delivered on time, error-free, and in full compliance with State, Federal, and organizational requirements.
• Deliver and post critical campaign data files, in various formats, for various internal and external business partners to a secure file platform and archive them for historical reference
• Develop operational reports and dashboards to support the team’s performance goals, as well as to research data issues and inquiries
• Establish and maintain a daily, monthly, quarterly and annual campaign calendar to ensure file deadlines are documented and understood, and necessary coverage is in place
• Carefully review and test the accuracy and quality of all data files prior to their delivery

Requirements

• BA/BS in Information Technology, Database Marketing or related field; or equivalent experience
• Expertise with Microsoft Office applications (Power BI, Excel, Power Point)
• Strong organizational and time management skills
• Strong communication and writing skills
• Knowledge of database marketing techniques including profiling, segmenting, extracting and data mining from large transactional databases
• Ability to work effectively within a team in a fast-paced environment
• Attention to detail and quality of work
• Proficiency coding with SQL, Python, or other
• Experience working with campaign orchestration technologies (Simon CDP preferred)
• Experience working with marketing channels including ESP, Digital Ads, Push, SMS and Dialers

Preferred

• Simon CDP platform experience (preferred)

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan