Responsibilities

• Contribute to the team's performance and customer service delivery through hands-on requirements gathering, design, development, implementation, and support of secure data apps and integration solutions.
• Leverage CRM and the Power Platform and related technology to build agile, secure, and robust data integrations and apps to solve business challenges, raise revenues, and serve our customers.
• Configure and develop, where possible, enterprise data interfaces and apps that may be repurposed for future business needs and reduce app dev cycle times/cost for all teams building customer-facing apps.
• Build agile, technical proof of concepts for first of a kind, unknown, or complex situations.
• Work with enterprise ALM process across all build environments within the Microsoft Dynamics CRM and Power Platform data space.
• Practice continuous improvement through staying informed of technology updates and Microsoft's roadmap to review and recommend enhancements to existing data integrations, apps, and technology. Liaise with Business Division data analysts to help guide the development of customer-facing solutions that provide service and generate revenue while at the same time aggregating data that can be used to gain more customer insights, drive future business decisions, and create more robust outreach.
• Maintain the integrity of existing and new integrations such as integrating Dynamics data exchanges with various systems of record and built integrations with SharePoint for document storage, creating and monitoring error notifications, and conducting routine wellness checks and reconciliation work.
• Share specialist knowledge in relevant technologies, applying this knowledge in the creation of effective solutions with technical colleagues and business stakeholders.
• Monitor and support data connections and apps and resolve any issues across all new and existing CRM and Power Platform integrations.
• Interact with Microsoft and other third-party vendors, relaying data problems/errors in support of their timely resolution, communicate necessary changes/updates and manage implementation.

Requirements

• A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services.
• At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
• A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
• A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

Preferred

• Expert knowledge of relational database concepts and technology.
• Ability to elicit, understand, and interpret business processes and data needs and communicate them to other technical stakeholders.
• Extensive hands-on experience working with Microsoft Dynamics CRM Online, KingswaySoft, Azure Integrations solutions, Dataverse, Power Platform, SQL, and associated technologies including at least two years designing and implementing and supporting data migration, and integration solutions between CRM and third-party systems.
• Strong hand-on experience with data mapping, ETL analysis, data transformations and tooling, such as KingswaySoft.
• Experienced in designing, coordinating, and implementing pilots, prototypes, or proofs of concepts.
• Well versed with related industry recognized tools and plugins like XRMToolBox, ERD Visio Builder, and Data Transporter Tool.
• Strong working knowledge of cloud data storage solutions such as Azure SQL, Blob Storage, and Cosmos DB.
• Experience of working in an agile environment with deep understanding of Agile and continuous delivery practices, including using Azure DevOps, fast feedback, and test automation.
• Deep and demonstrable understanding of various data migration and integration strategies.
• Ability to communicate in a consultative manner while clearly articulating technology concepts is essential.