Responsibilities

• Consistent, regular and punctual attendance is an essential function of this job.
• Own the CRM product roadmap, balancing business priorities, technical capabilities, and long-term platform strategy.
• Serve as the business owner and subject matter expert for the CRM platform
• Partner with Leadership, Sales, Marketing, Engineering and Customer Service leadership to ensure CRM supports revenue growth, pipeline management, and customer engagement strategies
• Apply modern Product Management practices including roadmap planning, backlog prioritization, customer feedback analysis, value measurement, and iterative delivery.
• Lead CRM-related digital transformation initiatives, driving process modernization, automation, AI adoption, and improved customer experiences.
• Identify opportunities to leverage AI, machine learning, automation, and predictive analytics to improve sales productivity and customer engagement.
• Translate commercial priorities into CRM improvements that enhance usability, consistency, insight, and decision making.
• Develop business cases and recommendations for CRM investments and present them to executive leadership.
• Champion CRM best practices, governance, and consistent usage across customer facing teams

Requirements

• Bachelor’s degree or equivalent combination of other education and work experience.
• 6 -8 years of leading enterprise CRM, Product Management, Business Applications or Digital Transformation initiatives
• Experience with business requirements gathering, implementation, and training.
• Strong analytical abilities, specifically related to understanding large data sets and managing process requirements.
• CRM platform expertise
• Business reporting and dashboarding
• Data analysis, data governance, and data quality management
• Understanding of system integrations and data relationships
• Microsoft D365 a plus
• Marketing Automation with Hubspot a plus

Benefits

• “Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
• Chesterton Student Loan Repayment Program
• BCBS Medical Coverage
• Delta Dental
• 401K savings plan with a Chesterton contribution
• PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
• Flexible work schedules, including fully remote and hybrid work options for many jobs
• Vision insurance
• Tuition Reimbursement
• Short-term disability and long-term disability insurance