Responsibilities

• Lead the CRM strategy and roadmap to support business objectives.
• Define and prioritize CRM capabilities to meet evolving business needs.
• Establish data governance standards to ensure data quality and integrity.
• Partner with Sales, Demand Generation, Service, and Operations to improvecustomerexperience.
• Drive process improvements and automation to increase efficiency and scalability.
• Promote CRM adoption through training, support, and change management.
• Monitor CRM effectiveness and business outcomes, identifying opportunities for improvement.
• Serve as the CRM business owner and advocate for customer-centric processes

Requirements

• Strong proficiency with CRM platforms to support business processes, sales effectiveness and customer engagement.
• Comprehensive knowledge of CRM strategy, customer lifecycle management, and sales processes.
• Excellentanalytical, problem-solving, communication, and stakeholder engagement skills
• Experience defining business requirements, process improvements, and adoption strategies.
• Knowledge of data governance, reporting, and business performance metrics.
• Ability to lead change, influence stakeholders, and drive user adoption across the organization.
• Experience trainingand supporting users at all levels.
• BA/BS in Business, Information Systems, Marketing, or related field, or equivalent experience.
• Five or more years of experience in CRM management, sales operations, customer experience, or business process leadership.
• Experience defining CRM strategy, business requirements, and process improvements that support organizationalobjectives.

Benefits

• Bonus Plan
• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee