Responsibilities

• Own the setup and deployment of email, SMS, and postal campaigns for all newly acquired offices, ensuring accurate targeting, brand-compliant creative, and on-time delivery.
• Own the setup and deployment of launch campaigns for greenfield offices, building communications from the ground up to establish connection with new patient populations.
• Evaluate list size and composition for each new location to inform launch strategy and help determine the right mix of channels and messaging for the market.
• Monitor early-stage automated campaign performance across new locations, identifying delivery issues, low engagement signals, or data anomalies and taking corrective action quickly.
• Partner closely with the Integrations team to coordinate communication go-lives, provide timely updates on campaign status, and troubleshoot any issues that arise as new offices come online.
• Serve as a responsive and professional point of contact for business partners involved in new location launches, incorporating feedback and communicating clearly on timelines and deliverables.
• Contribute to ongoing design and content improvements for campaign templates, bringing fresh ideas and a high standard for quality to every message we send.
• Maintain meticulous records of campaign setups, launch timelines, and performance results to support continuous improvement and cross-team alignment.
• Flag patterns or recurring issues across new location campaigns to help the broader team improve processes and scale effectively as the network grows.