CRM Analyst

Responsibilities

• Provide day-to-day support and training for users of Elevateʼs Salesforce instance
• Maintain the integrity, accuracy, and organization of a large, evolving CRM database
• Leverage standard and custom Salesforce objects to collect, manage, and query data that leads to actionable insights for sales leaders
• Support pipeline management activities, helping sales leaders to make data driven decisions from current and future sales opportunities
• Manage, select, and distribute leads from a variety of lead sources for B2B and B2C campaigns
• Collaborate with CRM team and sales leaders to enhance CRM processes, user adoption, and data quality
• Investigate CRM issues, identify root causes, and recommend practical solutions with support from the Revenue Strategy team as needed
• Assist internal teams, such as Marketing, with list development
• Support with client CRM engagements spanning multiple systems (Hubspot, Dynamics, etc.) while building expertise in revenue operations best practices

Requirements

• Experience working with Salesforce or another CRM platform through professional, internship, academic, or volunteer experience is preferred
• Relevant Salesforce certifications a plus
• Sports and entertainment industry experience a plus
• Familiarity with Salesforce or other CRM systems (Hubspot, Dynamics, etc.), including basic configurations, workflows, and bulk data management
• Understanding of core CRM concepts and relationships between objects such as Accounts, Contacts, Opportunities, Products, etc.
• Proficient in Microsoft and Google suites
• Experience using a data visualization tool such as Tableau or PowerBI to communicate insights
• Strong analytical and problem-solving skills, with a natural curiosity and a willingness to investigate, learn, and figure things out independently
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills with the ability to translate data into meaningful business insights

Benefits

• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance, FSA, HSA and more
• 401k Employer Match (after meeting eligibility requirements)
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave