CRM Administrator

USA (Remote)

Salary Not AvailableMid LevelFull time

Posted 5 weeks ago

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Job Summary

Own CRM-driven lifecycle: ensure data integrity, automate journeys, segment audiences, and report on impact while diagnosing issues and enabling teams.

  • CRM ownership: manage configurations, data quality, and cross-functional enablement to move campaigns and reports forward.
  • Lifecycle automation: design and monitor campaigns and journeys that drive engagement and conversions.
  • Measurement and ops: create KPI-driven dashboards and resolve issues that block execution or insight.

Job Description

Responsibilities - Manage and optimize CRM workflows, configurations, and data integrity to support marketing and sales performance - Build, deploy, and monitor campaigns and automated marketing journeys - Develop audience segmentation and logic-based communication triggers that improve engagement and conversion - Support the design and improvement of customer lifecycle journeys within the CRM - Create and maintain KPI-driven reporting to evaluate campaign effectiveness and identify improvement opportunities - Proactively diagnose and resolve CRM issues impacting campaign execution, reporting, or user experience - Document processes, standards, and best practices to support scalability and consistency - Collaborate cross-functionally with other teams to translate business goals into CRM solutions - Deliver training and enablement support to help users maximize CRM capabilities
Atlantic Coast Mortgage LLC logo

Atlantic Coast Mortgage LLC

Simple. Easy. Stress-Free.We believe that a closed loan is not the end of our relationship - it’s just the beginning. Built on commitment, character, and innovation we are a next generation, customer-focused lender driven by a mission to make the homebuying process simple, easy, and stress-free for our clients. Offering a proprietary blend of technologies, systems, and processes we not only help our clients close on time; we also provide them with free tools and information to continue guiding and helping them make smart decisions around how to manage and more importantly how to leverage their home investment to their benefit.With the most reliable and effective customer support, we offer a wide range of standard to niche-based products to ensure our clients are matched with the best-fit loan to meet their unique needs. To best serve our homebuyers, we maintain complete control of the entire loan process from beginning to end. This provides our clients with the knowledge they need to feel confident in every decision throughout their entire homebuying journey.At ACM, our goal is to help our clients make their next move – be their best move!--------------------------Atlantic Coast Mortgage, LLC (“ACM”) is an Equal Housing LenderCompany NMLS 643114 (For licensing information, go to: www.nmlsconsumeraccess.org)Privacy Policy: www.acmllc.com/privacypolicyLicensure & Product Disclaimers/Disclosures: www.acmllc.com/legalDoing business in Pennsylvania under the trade name ACM, LLC of PALicensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Loans made or arranged pursuant to the California Financing Law.

Founded in 2011
Fairfax, Virginia, USA
410 employees (19 in marketing)

Traffic Signals

Monthly Visitors
18.7K
Traffic Source Mix
Direct
83.1%
Referral
7.1%
Social
2.7%

Headcount Trend

Current headcount: ~410

Marketing Team

Marketing Team Size
19 (5% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$20.4M
Last Raise
$20.4M
Debt Financing, 5 years ago

Funding History

  • Aug 2021
    Debt Financing • $20.4M