Responsibilities

• Serve as the primary day-to-day client lead across assigned CRM workstreams.
• Build trusted client relationships while providing strategic recommendations that support business and marketing objectives.
• Partner with Account Directors to develop annual CRM roadmaps, campaign strategies, testing plans, and long-term growth opportunities.
• Lead client meetings, status calls, and presentations while ensuring clear communication and alignment across stakeholders.
• Translate client objectives into actionable agency deliverables.
• Identify risks, dependencies, and opportunities, proactively recommending solutions.
• Develop presentation materials, executive summaries, POVs, and strategic recommendations.
• Maintain a deep understanding of the client's business, competitive landscape, CRM ecosystem, and customer journey.
• Supervise and mentor junior members, providing coaching, career development, and regular performance feedback.
• Delegate work appropriately while balancing workloads across the team.