Creator Success Manager

West Hollywood, CA (Hybrid)

$85K/yr – $95K/yrMid LevelFull time

Posted 4 weeks ago

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Job Summary

Own and scale creator collaborations and paid media partnerships, turning briefs into executable deals while building a scalable UGC sourcing engine and creator community that drives activation and GMV.

  • Ownership: Lead end to end paid collaboration execution and UGC pipeline from brief to delivery with clear rights, usage, and margin controls.
  • Audience/Channel: Build and manage a creator roster across niches and formats for TikTok Shop driven revenue.
  • Measurement & Enablement: Translate performance into actionable takeaways, run weekly creative tests, and empower brands with briefs, templates, and best practices.

Job Description

  • Serve as the brand's strategic advisor on paid and UGC collaboration.
  • Diagnose where brands are today and design an overall collaboration strategy, including: Creator mix - Formats - Cadence - Budget allocation - Usage strategy.
  • Tie recommendations directly to GMV goals.
  • Coach brands on building their own creator communities through: Affiliate activation - Creator relationships - Incentive and seeding programs - Retention strategies.
  • Translate performance data into actionable recommendations regarding: Assortment - Promotions - Bundles - Timing - Creator tiering.
  • Drive strategy adoption and renewals.
  • Paid Collaboration Execution (Deal Desk): Own the workflow from: Brand brief - Scoped quote - Signed SOW - Content delivery - Sales attribution on TikTok Shop.
  • Price and quote within the established rate card.
  • Negotiate: Deliverables - Usage - Exclusivity - Allowlisting.
  • Close deals while protecting margins.
  • 3–5 years in creator/influencer programs, UGC production, social commerce, or talent/partner success
  • Proven track record closing paid creator deals and running UGC delivery at scale
  • Strong knowledge of: TikTok Shop, Affiliate mechanics, Spark Ads, Allowlisting, Whitelisting, Short-form content
  • Hands-on experience with: Creator negotiations, SOWs, Usage rights, Rate cards
  • Knowledge of FTC disclosure requirements and brand safety/IP standards
  • Excellent: Negotiation, Relationship management, Written communication, Verbal communication
  • Looker or Mode preferred
  • SQL is a bonus
  • Experience advising brands on strategy and building creator or affiliate communities (Discord or similar)
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    SuperOrdinary

    SUPERORDINARY IS THE PREMIER PARTNER FOR TODAY’S MOST DYNAMIC CONSUMER BRANDS. WE SPECIALIZE IN DRIVING DISCOVERY, EXPANSION, AND ACCELERATED GROWTH IN THE EVER-EVOLVING LANDSCAPE OF SOCIAL COMMERCE.

    Founded in 2018
    USA
    112 employees (46 in marketing)