Creative Services Manager

Responsibilities

• Manage project intake, assignments, and scheduling in Asana from request through delivery.
• Maintain Asana workflows, templates, and processes.
• Partner with creative, account, and department leads to prioritize work and manage shifting deadlines.
• Recommend outsourcing solutions when needed.
• Assign designers, copywriters, and production staff based on workload and skill set.
• Monitor team capacity, workload distribution, and resource gaps.
• Coordinate freelancer support during high-volume periods.
• Track project status, bandwidth needs, and rush-work trends.
• Lead weekly trafficking meetings to review assignments and resolve conflicts.
• Partner with project managers and account teams to adjust timelines and priorities.

Requirements

• Minimum of 5 years of agency experience trafficking and producing creative work (design, copy, and production) across multiple clients and competing deadlines is required.
• Hands-on expertise with a work management platform, including building boards, rules, and automations, is required. Asana is strongly preferred; Workfront, Monday.com, Workamajig, or similar will be considered.
• Thorough understanding of pre-production planning and processes; ability to estimate project scopes of work and the time required to complete tasks is required.
• Demonstrated track record of spotting process problems and recommending practical fixes, not just running the schedule, is required.
• Computer skills and proficiency in Microsoft Office.
• Working knowledge of creative production (design, print, digital, and copy) sufficient to review work, set production standards, and guide freelancers.
• Comfort supporting process change and building buy-in across teams.
• A positive, solution-oriented attitude.
• Effective organization, time management, problem-solving, communication, and negotiation skills are required, including the ability to push back with tact and hold a process.
• Ability to effectively multi-task and adapt to shifting priorities in a fast-paced, deadline-driven environment is required.

Preferred

• Experience evaluating, managing, and negotiating with freelancers is strongly preferred.
• Experience in a full-service agency, where creative works alongside other disciplines (such as strategy, web, and social) and collaborates across departments, is strongly preferred.
• Experience partnering with Operations to build or improve creative workflow and production standards is preferred.
• Bachelor’s degree in graphic design, project management, or other related field is preferred.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off