Responsibilities

• Operational Leadership & Business Partnership - Serve as the day-to-day operational and business management partner to Creative Leaders, helping them run their business across planning, budgeting, prioritization, and measurement. - Support the Creative Leader in driving the strategy, culture, structure and management of the team, helping to identify and action on efficiencies and opportunities for team development, exposure and retention.  - Act as a translator between business and creative teams, ensuring expectations, timelines, and priorities are aligned before work enters delivery. - Lead quarterly and annual planning cycles for respective creative teams and internal partners, establishing clear priorities, intake pathways, and operational rhythms. - In partnership with Creative Ops leadership, own budget management for Leaders inc. forecasting, opening POs and tracking. - Be prepared to support any book of creative business based on need, including but not limited to: Events and Experiences, Partnerships and Customer Marketing, Integrated Campaigns, and Brand Creative. Intake, Triage & Prioritization - Be the first point of interception for all new work, partnering with Creative Leadership to validate scope, timing, resourcing needs, and alignment to business priorities. - Manage the implementation, adoption and evolution of intake and triage workflows to ensure clarity on “what’s coming” and prevent overcommitment or misalignment. - Evaluate incoming requests with a strategic lens to protect creative focus and ensure resources are applied to the highest-value work, while working with other Operational partners to provide teams alternative solutions to completing work where necessary. Cross-Functional Partnership & Alignment - Represent Creative leadership with cross-functional partners (e.g., Real Estate, Events, HR, PMO), ensuring consistent engagement, operational clarity, and shared expectations. - Partner with the PMO and Production Studio to hand off approved work, allocate resources effectively, and maintain visibility into workload and capacity. Process, Standards & Operational Maturity - Work with Creative Ops leads to drive standardization across planning, intake, capacity tracking, and measurement frameworks. - Implement scalable processes that support clear ownership and reduce operational friction. - Establish and maintain operational dashboards, reporting, and metrics that provide leaders visibility into workload, impact, and ROI. - Use data to inform prioritization, operational planning, and business decision-making.

Requirements

• 5+ years in creative operations, marketing operations, business operations, or agency account management (experience in creative environments strongly preferred).
• Demonstrated experience partnering with senior creative leaders or business leaders to run operational functions (planning, budgeting, resourcing, prioritization, process).
• Strong understanding of creative workflows, intake, scoping, cross-functional partnership, and project lifecycle alignment.
• Proven ability to navigate ambiguity, drive clarity, and create scalable structure in evolving or fast-paced environments.
• Exceptional communication, negotiation, and stakeholder management skills.
• Experience implementing and optimizing operational frameworks, processes, and measurement systems.
• Experience working cross-functionally with PMOs, production teams, business partners, or agency structures.
• BA/BS degree or equivalent experience.

Benefits

• Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.