Responsibilities - Own creative production end to end — intake, resourcing, delivery, reporting, and client feedback loops. - Manage creative operations, ensuring timely and on-brief project delivery. - Project coordination from start to finish: deadline management, proactive communication, and capacity planning for the creative team. - Own client conversations directly and in real time — not solely through internal mediation — including managing expectations, delivering updates, and representing the agency during feedback cycles. - Participate in client meetings or communications to clarify project goals, timelines, or deliverables; serve as the day-to-day point of contact for creative-related client communication. - Collaborate with GMs and the marketing team to ensure deliverables are aligned with overall client strategy and goals. - Architect and maintain the reporting systems used to track delivery and feedback-turnaround performance in real time, as the single source of truth for the team. - Own and keep current the team’s SOPs — creative ops workflows, UGC production, client onboarding intake, and research process — so they remain accurate references as the team scales. - Monitor the creative intake pipeline daily to ensure new work is triaged, correctly routed, and automations stay up to date as clients or owners change. - Own recurring cross-functional meetings tied to creative production — setting agendas and driving follow-through. Requirements - MUST have 3+ years of experience as a project manager within a creative, advertising, or marketing agency - Direct client-facing experience — comfortable owning conversations, managing expectations, and representing a team independently. - Proficiency with project management tools (e.g., ClickUp, Asana, or similar). - Comfortable working across multiple time zones alongside a U.S.-based team. - Strong written and verbal English communication. - Good prioritization skills and an ability to stay calm under pressure; comfortable with ambiguity in a fast-changing environment. Preferred - Benefits -