Responsibilities

• Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
• Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
• Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
• Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
• Manage content review and approval workflows using Bynder Content Workflow and other project management tools
• Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
• Develop page outlines, content models, information architecture recommendations, and wireframe content
• Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
• Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
• Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process

Requirements

• 3-5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
• Experience supporting complex website redesigns, migrations, or builds
• Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
• Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
• Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
• Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
• Exceptional organization, attention to detail, and follow-through
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
• Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback

Preferred

• Genuinely enjoy detailed, structured work
• Like organizing and making sense of large amounts of information
• Get satisfaction from bringing clarity and order to complicated projects
• Don’t mind repetitive or production-oriented tasks when accuracy matters
• Are comfortable spending significant time working in spreadsheets and content management systems
• Can zoom out to think strategically and zoom in to catch small details
• Are comfortable switching between projects, clients, and types of work
• Enjoy improving processes, workflows, and documentation
• Are comfortable speaking with clients and presenting your work, recommendations, and rationale to groups

Benefits

• We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things:
• - We care as much about quality as we do about budgets,
• - We find the strengths in each employee and nurture them,
• - We encourage a culture that values innovation and creative freedom, and
• - We want you to have fun while you're at the office
• We may be an agency, but we understand that you have a life outside of work.
• We allow our employees creative freedom. We treat them with respect and value their opinions. In that spirit, we offer the following benefits:
• - Company-sponsored health, vision, and dental insurance
• - Pre-tax Flexible Spending Account (FSA)
• - Profit sharing