Content & Social Media Specialist

Responsibilities

• Communicates anticipated delays, resource requirements and operational concerns proactively.
• Coordinates with the Client Engagement Manager and marketing leadership, creative personnel and other internal resources to ensure timely completion of deliverables.
• Maintains accurate task status, documentation and related information within designated company systems.
• Manages assigned activities across multiple client accounts while maintaining awareness of each client’s distinct brand, audience and requirements.
• Supports continuous improvement of content management processes, publishing workflows and quality standards.
• Engages appropriately with relevant industry, community and peer group to support visibility & audience relationships.
• Escalates sensitive communications, complaints, reputational concerns or inquiries requiring management attention.
• Identifies and shares relevant third-party content through appropriate social media channels and stories.
• Monitors and responds to comments, messages, and other audience interactions across assigned social media accounts in accordance with approved communication guidelines.
• Monitors and responds to Google Business Profile reviews using established brand and client response protocols.

Preferred

• 2+ years of experience in social media management, content coordination, digital marketing or related field – preferred.
• Bachelor's degree in Marketing, Business or related field – preferred.