Content Operations Specialist

Responsibilities

• Content Infrastructure & Taxonomy: Define and maintain content structures, metadata models, and taxonomy standards across the Global Education technology stack (LMS, KM, Community, and Certification platforms).
• Platform & Migration Coordination: Manage key technical content migration projects (such as transitioning from platforms like Zoomin) by coordinating content mappings, technical requirements, and migration timelines with cross-functional teams.
• AI Content Integration: Partner with technical teams to optimize content architecture for AI applications, including structuring knowledge bases for agentic solutioning and automated retrieval.
• Unified Learner Experience: Oversee user journey mapping and content accessibility across customer-facing portals, ensuring consistent formatting, discovery, and navigation.
• Content Analytics & Insights: Build and maintain dashboards (e.g., Tableau or Power BI) to track content consumption, search effectiveness, user engagement, and platform performance.
• Governance & Maintenance: Coordinate content lifecycle management, user access standards, and vendor/platform maintenance requirements.

Requirements

• Experience: 3–5 years of experience in content architecture, information architecture, technical project management, or content management system (CMS/LMS) administration.
• Technical & Structural Skills: Hands-on experience with content modeling, taxonomy development, metadata strategies, and structured content frameworks.
• EdTech & Platform Knowledge: Familiarity with Learning Management Systems (LMS), Knowledge Management (KM) platforms, or community management tools (e.g., Zoomin, Skilljar, Salesforce, or similar tools).
• AI & Automation Familiarity: Working knowledge or strong interest in applying AI tools, LLM search optimization, and automated workflows to digital content bases.
• Analytics Tools: Practical experience using data visualization tools like Tableau, Power BI, or Excel to track usage metrics and content health.
• Education: Bachelor’s degree in Computer Science, Information Architecture, Technical Communication, Information Systems, or a related field (or equivalent practical experience).

Benefits

• medical, dental, life and disability insurance
• 401(k) matching
• unlimited paid time off
• 10 paid holidays per year