Content Marketer at Pylon | Boston, MA

Pylon

Content Marketer

Boston, MA (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own the storytelling engine for a B2B SaaS post-sales audience, turning customer moments into multi-format assets and executive voice across channels.

Case-study production and multi-format storytelling that feeds sales, from interviews to written, video, social, and newsletters.
Narrative leadership across LinkedIn, company accounts, and executive voice with workshop-led drafting and consistent publishing cadence.
Partnerships and launches: surface customer stories through co-marketing and launch content that amplifies product visibility.

Job Description

Responsibilities

Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use
Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)
Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits
Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach
Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories
Maintain each person’s distinct voice and editorial strategy. You’ll workshop ideas with them early, draft content, and iterate until it lands
Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content
Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release
Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations
Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example)

Requirements

3-5 years of experience in content marketing at a B2B SaaS company. Startup experience is a strong plus
An exceptional writer with a sharp editorial instinct. You can adapt your voice for a founder's LinkedIn post, a customer case study, and a product announcement without missing a beat
Experienced in executive ghostwriting or thought leadership content. You know how to capture someone's voice and make it better
Comfortable on both sides of the camera: you can coordinate a professional video shoot with an agency and also pick up a camera to film authentic, vlog-style content yourself
A strong storyteller who can build relationships with customers, pull out the compelling details in an interview, and turn them into content that resonates
Organized and self-directed. You can manage multiple projects, hit deadlines, and keep content programs running without someone checking in day-to-day
AI-fluent. You use AI tools to accelerate your workflow, but you know the human touch is what makes content actually engaging
Energized by working at a fast-moving startup where you'll ship work every day and see the impact directly

Preferred

Experience marketing to support, success, or other post-sales personas
Familiarity with tools like Webflow, Figma, or design tools for light content production
Experience managing vendor or agency Relationships for creative production
A portfolio that shows range: written case studies, social content, video, and product marketing work

Benefits

Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend

Pylon

Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, AI knowledge base, AI agents, account intelligence, customer marketing, and more.

Founded in 2022

San Francisco, California, USA

99 employees (9 in marketing)

usepylon.com?utm_source=linkedin&utm_medium=company-profile-page