Content Marketer at Pylon | San Francisco, CA

Pylon

Content Marketer

San Francisco, CA (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 1 month ago

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Job Summary

Own the content storytelling engine for post-sales and product launches, turning customer stories into multi-format assets and executive thought leadership while coordinating video production and co-marketing with customers.

Build and own customer case studies from interviews to written and video assets for sales enablement.
Coordinate multi-format storytelling with CS and sales, including written cases, video, social, and newsletters.
Lead executive ghostwriting and LinkedIn presence, translating product updates into leadership-ready narratives.

Job Description

Responsibilities

Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use
Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)
Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits
Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach
Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories
Maintain each person’s distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands
Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content
Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release
Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations
Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example)

Requirements

3-5 years of experience in content marketing at a B2B SaaS company
Startup experience is a strong plus
An exceptional writer with a sharp editorial instinct
Experienced in executive ghostwriting or thought leadership content
Comfortable on both sides of the camera: coordinate a professional video shoot and film authentic content yourself
A strong storyteller who can build relationships with customers, pull out compelling details in interviews, and turn them into content that resonates
Organized and self-directed: manage multiple projects, hit deadlines, and keep content programs running
AI-fluent: use AI tools to accelerate workflow while maintaining human touch
Energized by working at a fast-moving startup where you’ll ship work every day and see the impact directly

Nice to have

Experience marketing to support, success, or other post-sales personas
Familiarity with tools like Webflow, Figma, or design tools for light content production
Experience managing vendor or agency relationships for creative production
A portfolio that shows range: written case studies, social content, video, and product marketing work

Benefits

Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Fitness stipend

Pylon

Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, AI knowledge base, AI agents, account intelligence, customer marketing, and more.

Founded in 2022

San Francisco, California, USA

99 employees (9 in marketing)

usepylon.com?utm_source=linkedin&utm_medium=company-profile-page