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Pylon

Content Marketer

San Francisco, CA (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 4 months ago

Job Summary

Own the content storytelling engine for post-sales and product launches, turning customer stories into multi-format assets and executive thought leadership while coordinating video production and co-marketing with customers.

  • Build and own customer case studies from interviews to written and video assets for sales enablement.
  • Coordinate multi-format storytelling with CS and sales, including written cases, video, social, and newsletters.
  • Lead executive ghostwriting and LinkedIn presence, translating product updates into leadership-ready narratives.

Job Description

Responsibilities
  • Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use
  • Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)
  • Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits
  • Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach
  • Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories
  • Maintain each person’s distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands
  • Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content
  • Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release
  • Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations
  • Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example)
Requirements
  • 3-5 years of experience in content marketing at a B2B SaaS company
  • Startup experience is a strong plus
  • An exceptional writer with a sharp editorial instinct
  • Experienced in executive ghostwriting or thought leadership content
  • Comfortable on both sides of the camera: coordinate a professional video shoot and film authentic content yourself
  • A strong storyteller who can build relationships with customers, pull out compelling details in interviews, and turn them into content that resonates
  • Organized and self-directed: manage multiple projects, hit deadlines, and keep content programs running
  • AI-fluent: use AI tools to accelerate workflow while maintaining human touch
  • Energized by working at a fast-moving startup where you’ll ship work every day and see the impact directly
Nice to have
  • Experience marketing to support, success, or other post-sales personas
  • Familiarity with tools like Webflow, Figma, or design tools for light content production
  • Experience managing vendor or agency relationships for creative production
  • A portfolio that shows range: written case studies, social content, video, and product marketing work
Benefits
  • Fully covered medical, dental, and vision insurance for employees
  • 401(k) retirement plan
  • Commuter benefits
  • Parental leave
  • 14 company holidays + unlimited PTO
  • Annual offsite
  • Fitness stipend
Pylon logo

Pylon

Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, AI knowledge base, AI agents, account intelligence, customer marketing, and more.

Founded in 2022
San Francisco, California, USA
99 employees (9 in marketing)
usepylon.com?utm_source=linkedin&utm_medium=company-profile-page

Marketing Team

Marketing Team Size
6 (6% of company)
Median Career Experience
12 years
Median Tenure
1.6 years
Marketing Roles Posted (Last 30 Days)
1

People

Marketing Leadership

Brett Byron
Brett Byron
VP of Growth & Marketing
At the company for 1 year 7 months
Brandon Nolte
Brandon Nolte
Marketing Lead
At the company for 2 years 4 months

Funding

Total Funding
$51.3M
Last Raise
$31M
Series B, 7 months ago

Funding History

  • Aug 2025
    Series B • $31M
  • Aug 2024
    Series A • $17M
  • Jul 2023
    Seed • $3.2M

Traffic Signals

Monthly Visitors
222K
Monthly Google Ads Budget
$852.1K
Traffic Source Mix
Search
28.2%
Direct
58.6%
Referral
10.2%
Social
2%
Paid
0.8%

Headcount Trend

Current headcount: ~102

Recent News

I'm spending $170,000 to take my startup to Hawaii for the week. It's worth it.
Sep 7, 2025 • Business Insider
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Content Marketer

Pylon · San Francisco, CA · On-site