Content Manager

Responsibilities

• Keep client content calendars current, accurate, and running on schedule, coordinating with account leads on upcoming campaigns, events, and seasonal priorities.
• Maintain brand consistency across franchise accounts, ensuring voice, visuals, and messaging align with each brand's standards across all locations and channels.
• Assist in monitoring platform engagement and respond to comments, messages, and community activity in a timely, on-brand manner.
• Own the social media workflow to ensure projects keep moving forward, tracking edits, comments, and approvals, and notifying appropriate team members such as graphic designers or the scheduling team.
• Track content performance and surface insights and recommendations to account leads and clients.
• Build, schedule, and send client and internal email campaigns and newsletters, including copy assembly, formatting, list management, and QA.
• Coordinate email content with broader editorial calendars so messaging stays aligned across channels.
• Monitor deliverability and engagement metrics and recommend improvements.
• Support the team with design work ranging from client presentations to one-off projects such as ad creative, using established brand guidelines and templates.
• Prepare and format design assets to spec for print, digital, and advertising placements.

Requirements

• 6+ years of experience in social media management, content marketing, or a related role — agency or multi-account experience strongly preferred.
• Hands-on experience with social media scheduling and management tools, and with email marketing platforms (e.g., Klaviyo, Mailchimp, Service Minder or similar).
• Experience with monday.com strongly preferred.
• Bachelor's degree in Marketing, Communications, or similar field OR 8+ years relevant experience.
• Working design skills in Canva and/or Adobe Creative Suite, with a strong eye for brand consistency.
• Excellent writing, proofreading, and editing skills, with the ability to adapt tone across distinct client voices.
• Exceptional organization and attention to detail — comfortable managing multiple calendars, trackers, and deadlines at once.
• Strong, proactive collaborator who is responsive to clients and teammates alike.

Preferred

• Paid media buying experience is a big plus — planning, purchasing, and managing paid placements across social, search, digital, and/or traditional media, including budget pacing and performance reporting.
• Experience with print production processes (specs, proofs, working with printers).
• Familiarity with franchise or multi-location brand marketing.