Revenue Content Governance Manager

Responsibilities

• Own the global information governance roadmap, establishing review schedules, maintenance priorities, and scalable processes that ensure sales content and knowledge remain accurate, relevant, and up to date.
• Design and implement automated governance workflows that streamline content reviews, approval routing, version control, expiration tracking, and archiving, reducing manual effort and improving consistency.
• Build AI-powered processes to identify outdated, duplicated, or inconsistent information across sales knowledge platforms, helping proactively surface content that requires review or updates.
• Develop automated review and notification systems that alert content owners and subject-matter experts when information requires validation, approval, or replacement.
• Oversee governance of sales email content, including approved outreach templates, nurture sequences, competitive emails, and account management communications, ensuring messaging, claims, and product information remain accurate and current.
• Coordinate cross-functional information reviews, partnering with subject-matter experts across Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other teams to validate and maintain critical sales information.
• Establish clear content ownership and accountability, identifying the appropriate stakeholders responsible for reviewing, approving, and maintaining different types of sales knowledge.
• Manage governance workflows and timelines, tracking dependencies, review status, approvals, and outstanding updates to ensure information is maintained on schedule.
• Conduct regular content audits to identify outdated, duplicated, inconsistent, or missing information across sales knowledge platforms and email content libraries.
• Maintain governance standards across Flockjay, email template repositories, and other knowledge channels, ensuring information follows established taxonomy, metadata, version-control, and publishing requirements.

Requirements

• 6+ years of experience in content operations, knowledge management, information governance, sales enablement, program management, or a related field.
• Experience designing and managing automated workflows for content operations, knowledge management, or business processes.
• Hands-on experience with workflow automation tools, AI-powered platforms, or low-code/no-code solutions.
• Strong understanding of content governance, including review schedules, approval workflows, version control, metadata, and information lifecycle management.
• Experience managing knowledge platforms such as Flockjay, Highspot, Seismic, or similar tools
• Familiarity with sales email templates, outreach sequences, and the systems used to organize and distribute sales communications.
• Strong project and program management skills, with experience independently managing complex, cross-functional initiatives.
• Experience building dashboards, tracking operational metrics, and using data to identify inefficiencies and improve processes.
• Strong analytical and problem-solving skills, with an ability to translate operational challenges into scalable, technology-enabled solutions.
• Experience partnering with Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other subject-matter experts to maintain accurate business information.