Content Enablement Analyst

Responsibilities

• Solutions Delivery— Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.
• Assessing Experience— Analyzes workflow and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.
• Business Analytics— Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 2+ years of total relevant work experience

Preferred

• Excellent verbal and written communication skills
• Experience facilitating projects with cross-functional working groups and stakeholders
• Experience with agile project management and platforms like Rally/Jira. This includes translating business needs into requirements, prioritizing requests, and measuring outcomes.
• Strong technical skills in using Content Management Systems (CMS) like Adobe Experience Manager and Seismic
• Experience in the investment management/financial services or other regulated industry
• Proficient in LLMs, prompt engineering, and AI governance AND
• Interest in applying emerging tools and technology to improve delivery, operational efficiency, and scalable business outcomes.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits