Responsibilities

• Multi-Channel communication with current or potential Customers by phone (inbound/outbound), email, in assisting customers with inquiries related to Automotive Client products and/or services
• Explain services and special promotions to customers, including support locating vehicles while adhering to all guidelines and regulations
• Document every customer interaction, including follow-up requirements and resolutions or outcomes
• Required to meet specified targets related to program metrics, as set by Operations Management
• Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors
• Assist customers experiencing technical issues related to Battery Electric Vehicles (BEV), support which may require use of escalation resources/processes in order to resolve issues and concerns relating to charging, navigation, and subscription matters
• Provide feedback/recommendations to management concerning possible problems or areas of improvement
• Strive to achieve ‘world-class’ customer service with each consumer (World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase)
• Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries
• Knowledge, understanding, and compliance with Percepta policies and procedures

Requirements

• High School Diploma or equivalent required
• Minimum 1 year demonstrated sales experience - required
• Minimum 1 years’ experience in contact center environment - required
• Skills: Strong Active Listening skills, accompanied with ability to deliver effective probing questions
• Demonstrated interpersonal skills along with excellent written, and oral communication skills including the capability to influence
• Ability to work in a team fostered environment
• Genuine desire for interacting and building relationships
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word

Preferred

• Previous telemarketing experience preferred

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)