Responsibilities

• GTM Strategy & Execution - Own subject-matter expertise for banking and payments workflows.
• GTM Strategy & Execution - Develop and maintain a comprehensive GTM roadmap aligned to product launches and operational updates.
• GTM Strategy & Execution - Partner with Product, Compliance, Fraud & Risk, and Operations to ensure GTM strategy reflects the latest requirements and controls.
• GTM Strategy & Execution - Ensure organizational readiness prior to launching new products, features, or procedural updates.
• User Training & Onboarding - Design and formalize structured new user training programs for banking and payment operations.
• User Training & Onboarding - Create facilitator guides, job aids, knowledge base materials, and assessments.
• User Training & Onboarding - Deliver live and recorded training sessions for onboarding cohorts.
• User Training & Onboarding - Measure training effectiveness through feedback, testing, and performance metrics.
• Ongoing Enablement & Continuous Improvement - Provide ongoing refresher training and update sessions for existing users.
• Ongoing Enablement & Continuous Improvement - Maintain up-to-date SOPs, process documentation, and internal knowledge resources.
• Ongoing Enablement & Continuous Improvement - Identify knowledge gaps and proactively address areas of risk or inconsistency.
• Ongoing Enablement & Continuous Improvement - Support audit readiness by ensuring GTM materials and documentation are current and aligned with regulatory requirements.
• Cross-Functional Collaboration - Act as the training liaison between teams (sales, onboarding, activation, marketing, account management, user and client support, user lifecycle growth etc.).
• Cross-Functional Collaboration - Support change management initiatives tied to banking and payments operations and program updates.
• Cross-Functional Collaboration - Communicate clearly and proactively about training schedules, materials, and updates.

Requirements

• Bachelor’s in business finance or related field
• 4+ years of experience in consumer banking operations or payments operations or fintech.
• 2+ years of experience in GTM strategy and execution.
• Demonstrated experience supporting product launches or operational change initiatives.
• Experience developing structured onboarding programs and training materials.
• Proficiency in Google Workspace, presentation tools, and knowledge management systems.

Nice To Have

• Confident public speaker and facilitator.
• Detail-oriented with strong process understanding.
• Comfortable working in a regulated fintech environment.
• Collaborative and adaptable in a fast-paced, evolving organization.
• Passionate about empowering teams through knowledge and clarity.

Benefits

• Company sponsored Health, Dental, and Vision insurance
• 401K, traditional, and Roth with a company match
• Tuition Assistance or Tuition Reimbursement
• Unlimited Paid Time off
• Monthly Gym Reimbursement
• Paid time off to volunteer
• Paid Family Leave
• Complimentary office lunches
• Opportunity to grow
• Opportunity to work with a great team committed to making a difference.