Responsibilities

• Own the strategic product-led customer engagements. Own product-led lifecycle for a portfolio of strategic customers, aligning the level of engagement to customer value and opportunity. Actively represent the Splunk product organization to customers and their Splunk go-to-market leaders.
• Be the command and control center to drive product-led outcomes. Be the vital connection between Splunk's product and Splunk go-to-market organizations. Serve as a trusted product partner in account planning related to product outcomes. Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
• Translate insight into product action. Deeply understand how Splunk is used by your customer and be able to clearly articulate product opportunities and pain points to Product and Engineering partners.
• Measure outcomes and business impact. Define and report KPIs tied to product engagement for your customer- usage, health– that informs the product organization of growth opportunities, re-platforming of existing use cases and retention risks.

Requirements

• Bachelors + 5 years of related experience, or Masters + 3 years related experience, or PhD + 1 year related experience
• 5+ years of experience in technical product management or technical customer engagement with enterprise customers

Preferred

• Experience engaging with senior leadership at enterprise customers on technical issues
• Experience being the trusted product lead to drive technical consensus on a cross functional engineering and go-to-market (sales, and customer success) team supporting complex customers.
• Experience working with large data sets to identify technical blockers
• Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights.
• AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications.

Benefits

• For U.S. employees: medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
• Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan