Responsibilities

• Plan social postings for official Black Desert social channels and interact with players on the platforms
• Create or assist in creating visual assets and copywriting for social postings
• Respond to live game issues that occur in-game and write up appropriate notices on the forum and social channels when necessary
• Create event plans for the player communities and execute them during live service
• Work closely with the Content Production team to create community content (ex: short-form videos)
• Work closely with Live Service Specialists, Customer Support, and other Community Specialists/Managers to solicit feedback and suggestions for game improvement from the community
• Monitor and regularly report on live-service issues and player feedback
• Monitor regularly live-streaming channels and social channels, and work closely with partner influencers
• Coordinate and support the community moderators to uphold community guidelines and enhance player interactions
• Perform other related duties as assigned

Requirements

• 2+ years of work experience in the video game industry, especially in community management, customer support, QA, or related fields
• Experience in social media management (Facebook, Twitter/X, Instagram, TikTok, etc.)
• Extensive knowledge and gameplay of MMORPG games
• Prior experience interacting with gaming communities (forums, social media user groups, etc.)
• Experience in social content creation and posting, calendar publishing, asset creation, copywriting, reporting, and analytics
• Strong customer service skills and interpersonal communication skills
• Strong written communication skills for announcements or forum notices, with a great sense of humor
• Ability to quickly problem solve, communicate, and deliver the best results in a fast-paced, high-volume environment
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor, along with strong time-management and organization skills for coordinating multiple initiatives and priorities

Preferred

• Bachelor’s degree in Communications, Marketing, or any equivalent work experience
• Experience as a content creator, cosplayer, or live streamer within the video game community
• Graphic design or video production/editing skills
• Avid Black Desert player
• Passion for video games with an interest in MMORPGs
• Bilingual in English/Japanese or English/Korean is a plus

Benefits

• Healthcare plan (medical, dental, and vision) 100% covered by the company for you and up to 3 of your dependents
• Life insurance (basic, voluntary, and AD&D)
• Retirement plan (401k) – company matching up to 5%
• Pet insurance covered by the company for our employees’ pets (up to 3 pets)
• Lifestyle Wallet - $170/month individual allowance
• Tiny Human Wallet - $500/month child subsidy
• Paid time off (PTO) – Vacation, sick days, public holidays, and winter break
• Family leave (maternity and paternity)
• Company-sponsored Korean classes
• Free gym access in the company office building