Community Manager

Responsibilities

• Manage daily engagement across our online membership communities, including welcoming new members, responding to questions, and facilitating discussions.
• Build meaningful relationships with members and foster an inclusive, supportive community environment.
• Develop creative strategies to increase member participation, interaction, and overall satisfaction.
• Monitor community conversations, uphold community guidelines, and ensure a positive member experience.
• Identify opportunities to reconnect with inactive or disengaged members.
• Develop and maintain a community engagement calendar featuring discussion topics, educational resources, member spotlights, and interactive activities.
• Create engaging written content that encourages participation and supports members throughout their financial journeys.
• Coordinate virtual community experiences, including live discussions, Q&A sessions, challenges, and member events.
• Develop recognition initiatives that celebrate member accomplishments and encourage continued participation.
• Manage community rewards, milestones, and gamification initiatives.

Requirements

• At least 2 years of experience in community management, membership engagement, customer engagement, or a related role.
• Experience managing online communities, membership programs, or digital engagement platforms.
• Excellent written and verbal communication skills.
• Strong relationship-building skills and a genuine enthusiasm for connecting with people.
• Experience planning engagement activities, virtual events, or community programming.
• Strong organizational skills with the ability to manage multiple initiatives and deadlines.
• Ability to interpret engagement metrics and use data to improve the member experience.
• Comfortable working independently in a remote environment.
• Ability to travel approximately 3–5 times per year and occasionally support evening events.

Preferred

• Experience using Circle or similar online community platforms.
• Familiarity with HubSpot, Canva, ClickUp, or comparable tools.
• Experience working with paid membership programs, coaching communities, or educational platforms.
• Experience supporting membership retention or re-engagement initiatives.
• Interest in financial education, wealth building, and personal development.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• Flexible paid time off
• Generous holiday allowance
• Professional development allowance
• Fully remote work environment