Community Manager, Events

Responsibilities

• Build and own the Pebble owner community, and move the community from Discord to Facebook, including migrating existing members and conversations into an owners group you run.
• Welcome every new owner and own the path from delivery to advocate: onboarding, check-ins, owner spotlights, and a clear way to ask for help.
• Create and launch a customer brand ambassador program: pilot it with a beta group of owners, set the criteria, perks and expectations, and grow it into a roster of owners who bring in the next buyer.
• Be the community's voice inside Pebble: collect feedback, tow-vehicle questions and recurring pain points, route them to Product, Service and Sales with clear summaries, and support those teams with community content and owner stories when they need it.
• Own social media response: answer comments, messages and posts quickly and in brand voice, and handle public complaints with Service so they get resolved where everyone can see it.
• Create and own Pebble's owner referral program: structure, rewards, tracking and handoff of referred leads to Sales. Keep community content and brand social telling one story with Marketing.
• Plan and run owner meetups, showroom nights, test-tow weekends and partner events in the regions where owners and buyers cluster, plus support at larger shows.
• Own the full event cycle: concept, budget, vendors, permits, logistics, promotion, on-site run, and follow-up within 48 hours.
• Tow and set up Pebble trailers at events, and host tours with sales staff.
• Capture every attendee in the CRM and hand warm leads to Sales with notes.

Requirements

• 3–5 years in community management, brand community or owner engagement, ideally in RV, outdoor, automotive, EV or another high-consideration consumer category.
• A track record of growing an active community, not just posting: you can show membership, engagement and referral numbers you moved.
• Hands-on event experience: you have planned and run events with vendors, budgets and logistics, and you stay calm when plans change on the day.
• Strong writing and a natural voice. You represent Pebble publicly, so clear, warm and quick matters.
• Comfort with a CRM and simple reporting in Excel or Google Sheets.
• Willingness to travel often across the US for events and to tow a trailer; a valid driver's license and a clean driving record.

Preferred

• Experience with owners' clubs, dealer communities or RV and camper brands.
• Experience working with creators, ambassadors or influencers.
• Familiarity with community platforms such as Discord, Circle, Facebook Groups or Reddit.
• Interest in electric vehicles, off-grid living or travel-trailer life. You do not need to own a trailer, but you should love the lifestyle.
• Experience working next to a sales team and tying community work to revenue.

Benefits

• Benefits: stock options, comprehensive healthcare, dental, vision, and paid time off