Community Manager, United States

Responsibilities

• Build direct, ongoing relationships with member organizations in the community. Know their businesses, their leaders, and their priorities.
• Be the community's day-to-day voice for GTIA. Respond quickly and connect members to peers, programs, research, and resources.
• Create stickiness for membership through peer connection, industry resource contributions, speaking opportunities, and volunteer leadership roles.
• Welcome new members and bring them into the groups and events that fit them best.
• Spot members at risk of leaving early. Work with membership and member experience colleagues on retention and renewal.
• Partner with the Growth team to identify member prospects in your region and support member acquisition through community engagement and local relationships.
• Lead with a member-first attitude. Start every decision with what serves members best.
• Manage the Community Executive Council.
• Recruit, develop, and support Executive Council members.
• Work closely with Executive Council leadership (Chair, Vice Chair, Chair Emeritus) to guide the council's work to support GTIA’s organizational goals.

Requirements

• Degree preferred but not required.
• 7+ years of diverse experience in the IT channel/MSP ecosystem.
• Demonstrated experience leading or managing member communities, peer groups, chapters, or associations.
• Experience running peer groups, chapters, or volunteer-led communities.
• Strong facilitation skills, in person and virtual.
• Excellent diplomacy. Handles competing priorities and opinions fairly and gracefully.
• Even-keeled under pressure. Stays calm and constructive in difficult situations.
• Member-first mindset, with the ability to understand and address member needs.
• Analytical skills to spot trends and turn member input into clear themes.
• Appropriate understanding and use of technology to improve efficiency and outcomes.

Benefits

• A fully remote work environment
• Excellent health benefits
• Unlimited PTO
• Competitive salaries
• A strong incentive program
• Medical, dental, and vision coverage; 401(k) with employer match; paid time off and holidays; parental leave; and much more